Last updated: 9 November 2026
This page explains what we collect when you visit or shop at zionwake.com, why, who we share it with, and what you can ask us to do with it.
Who we are
ZION WAKE is a one-person shop run from Medan, Indonesia. Questions about privacy: support@zionwake.com. A real person reads it.
What we collect
When you buy something
- Your name, email, phone (if you give it), billing and shipping address, and what you ordered.
- Payment is handled by PayPal, including card payments. We never see or store your full card number.
If you make an account
- Your email, name, password (stored scrambled), addresses and past orders.
When you email us or use our contact form
- What you write and your email address.
When you browse
- Pages you visit, roughly where you are (country or city, from your IP address), your device and browser, and how you got here. This comes from cookies and similar tools (see “Cookies” below).
Why we use it
- To take payment, make your order and ship it to you.
- To send order emails (confirmation, shipping, tracking).
- To answer your questions and sort out misprints, damage or refunds.
- To see which pages and products people look at, so we can improve the shop.
- To keep the site safe (stop fraud, spam and attacks).
- Because the law requires it (for example tax and accounting records).
We do not sell your personal information.
Who we share it with
Only with services that help us run the shop:
| Service | What it does | What it gets |
|---|---|---|
| Printify and its production partners | Make and ship your order | Name, shipping address, phone, what you ordered |
| PayPal | Payments (PayPal and cards) | What you enter at PayPal, order total |
| WooPayments (Automattic, with Stripe) | Card payments on some past orders | Billing details and order total for those orders |
| Shipping carriers (USPS, Asendia and others) | Deliver your parcel | Name, address, phone |
| Google Analytics | Visit statistics | Cookie ID, pages viewed, device, rough location |
| Pinterest (Pinterest tag) | Shows which visits came from Pinterest and helps us show our products there | Cookie ID, pages viewed, items added to cart or bought |
| YouTube (embedded videos, on pages that show one) | Plays the video | Cookie ID, device, the page you’re on |
| Hostinger / Niagahoster | Hosts the website and our email | Everything stored on the site |
| Cloudflare | Speeds up and protects the website | Your IP address and browser details |
| Jetpack VaultPress Backup (Automattic) | Backups of the website | A copy of the site’s data |
We may also share information if the law requires it, or to protect our rights or someone’s safety.
Cookies
Cookies are small files your browser keeps. We use:
- Needed cookies: keep your cart and login working (WooCommerce, WordPress). The shop can’t work without them.
- Statistics cookies: Google Analytics.
- Marketing cookies: the Pinterest tag.
- Video cookies: YouTube, only on pages with a video.
You can block or delete cookies in your browser settings. If you block needed cookies, the cart and checkout won’t work.
How long we keep it
- Order details (name, address, what you bought, amounts, dates): kept for our tax and accounting records, up to 10 years, as Indonesian tax law requires.
- Accounts: until you ask us to delete yours.
- Emails to us: as long as needed to help you, then deleted.
- Analytics data: kept by Google Analytics for the period set in our account, then deleted.
Your choices and rights
You can ask us to:
- send you a copy of the personal information we hold about you,
- correct it,
- delete it (we may keep what the law makes us keep, like order records),
- stop using it for statistics or marketing.
Email support@zionwake.com. We’ll reply within 30 days. We may ask you to confirm it’s really you.
California residents: you have these rights under the CCPA/CPRA. We don’t sell personal information. The Pinterest tag described above may count as “sharing” for advertising; you can ask us to stop it.
Visitors in the UK and EU: our legal reasons are carrying out your order (contract), legal duties, and our legitimate interest in running and improving the shop. You can complain to your local data protection authority.
Where your data goes
We run the shop from Indonesia. Our service providers (listed above) work in other countries, including the United States, so your data is handled outside your own country. We only send what each company needs to do its job.
Children
The shop is not meant for children under 13, and we don’t knowingly collect their information.
Safety
The site uses HTTPS (an encrypted connection). Payments go through PayPal, which handles card data to bank-level standards. No system is perfectly safe, so we keep only what we need.
Changes
If we change this page, we’ll update the date at the top.
Contact
support@zionwake.com (ZION WAKE, Medan, Indonesia)