The misprint promise
If your order arrives misprinted, damaged or wrong, tell us within 30 days of delivery and we’ll reprint it or refund it.
What isn’t covered
Everything is made to order, one at a time, after you order it, so we can’t accept a return for a change of mind, or because a size fits differently than you expected. Please check the size and colour on the product page before you order.
How to report a problem
- Email [email protected] within 30 days of delivery, with your order number.
- Tell us what’s wrong and add a photo if it’s a misprint or damage. It speeds things up.
- We’ll sort out a reprint or a refund.
Refunds
Refunds go back to the way you paid. Your bank or card may take a few days to show it.
Changing or cancelling an order
Because everything is made to order, changes are only possible before production starts. If you need to change the address or cancel, email [email protected] straight away with your order number. We’ll do our best, but once production has started we can’t cancel or change the order.
Shipping costs, times and import fees: see Shipping.